Refund policy

Return & Refund Policy

Thank you for choosing alexmini.com. We take great pride in the quality of our products and want you to feel completely confident in every purchase. Because our lashes are worn close to the delicate eye area, we uphold strict hygiene and safety standards — please read our policy carefully before initiating a return.

7-Day Return Window

Return and refund requests must be submitted within 7 days of your order's confirmed delivery date, as reflected on the carrier's tracking page. Requests received after this window has passed will not be eligible for a refund or exchange.

Eligibility & Hygiene Requirements

In accordance with health and safety regulations, we can only accept returns on items that are completely untouched and in their original condition:

• Products must be unused and unopened.
• Original packaging must be intact, undamaged, and fully sealed.
• If the security seal, outer wrapping, or lash box has been opened, broken, or altered in any way, the item is no longer eligible for return.

How to Start a Return

Email us at alexmini.support@gmail.com with your order number and reason for return. Our team will verify your delivery date and provide instructions for sending your package back. Please note that return shipping costs are the customer's responsibility — we strongly recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Refund Processing

Once your return is received at our Brooklyn headquarters and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed immediately and will be credited to your original payment method (credit card, Apple Pay, or Shop Pay) within a few business days.